How to merge duplicate/conflict items

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If conflict/duplicate item versions stored on the server and in the local database have fields with different values, you can merge these fields into one manually.

In order to merge field value of the conflict/duplicate item stored in the local database and the one stored on the server, do the following:

  1. Select the Duplicates or Conflicts tab on the Advanced Duplicates and Conflicts Management form.

  2. Select the check box next to the duplicate or conflict item in the list and click the Merge… button at the bottom of the form. The Merging Rules  dialog appears.

Note: You can select several duplicate/conflict items at once by selecting check boxes next to these items. In this case you will be able to merge these duplicate/conflict items one by one.

  1. Select one of the following merging options:

  1. If you select Manual Merge..., the Item Merging form is opened, which allows you to perform item merging manually.

At the top of the form, the location of the item and its description are displayed. The Conflict Values table displays all details of the conflict or duplicate item. The item field values stored in the local database and on server are displayed in the Local Value and Server Value columns.

  1. If you want to preview the item version stored in the local database or on the server, click the Open Local Item or Open Server Item button correspondingly. The standard Outlook form with local/server item version is opened.

  2. You can choose which field value will be used in the resulting item field:

Select the preferred check box for each field in the Conflict Values table or leave the check box selected by default.

  1. If some field values in the Local Value or Server Value column are too large, this is indicated by the magnifying glass icon. You can view such values by clicking the icon in the corner. The Conflict Values form appears, where you can choose which value of the particular field – local or server value – will be used in the resulting item field by selecting the appropriate radio button. Depending on your choice, the check box in the Use Local Value or Use Server Value column is automatically selected on the Item Merging form.

  2. Select the Merge the rest automatically check box, if you want other items for which check box is selected on the Duplicates/Conflicts tab of the Advanced Duplicates and Conflicts Management form to be merged automatically.

  3. Click the Merge button. The Item Merging form is closed, and the item disappears from the list of items on the Duplicates or Conflicts tab.

  4. If check boxes for several items were selected on the Duplicates/Conflicts tab, the same window for the next item merging appears.

  5. When you've finished merging all items, click the Close button to exit the Advanced Duplicates and Conflicts Management form.


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